INTRODUCTION

• MINICABX LTD respects your privacy and is committed to protecting your personal information.
• “We”, “our”, or “us” refers to MINICABX LTD.
• “You” refers to the user or customer of our website or services.
• We collect only the minimum information needed to provide and improve our services.
• This policy may be updated occasionally—please review it from time to time.

DATA WE COLLECT

We may collect the following types of information:

• Basic contact details: Name, email, phone number, and billing address (for booking and communication).
• Journey information: Pickup and drop-off details, dates, times, and passenger contact numbers.
• Payment details: Processed securely via third-party providers (e.g., Sumup /Stripe). We do not store full card data.
• Website analytics: IP address, browser type, visit duration, and navigation paths (via Google Analytics).
• Communication records: Emails, live chat, or call recordings used to provide customer support.

HOW WE USE YOUR DATA

• To process and manage bookings.
• To communicate with you about your trips.
• To improve our website and customer experience.
• To prevent fraud and ensure payment security.
• To meet legal and regulatory obligations.

SHARING YOUR INFORMATION

• We may share limited data with drivers or trusted third-party partners only when required to complete your booking.
• We never sell or rent your personal information.
• Payment data is handled securely by certified payment processors.

DATA STORAGE & RETENTION

• We keep your data only as long as necessary to fulfil services or meet legal requirements.

CONTACT US

For any privacy-related questions or requests, please contact MINICABX LTD via:

info@minicabxx.com +44 2030266669